Privacy Policy

Padzo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

Personal Data

Personally identifiable information, such as your name, email address, phone number, and profile photo, that you voluntarily give to us when you register for an account or when you choose to participate in various activities related to the Service.

Library and Booking Data

For Library Owners, we collect detailed information about your facility, including its name, address, photos, amenities, seat availability, and pricing. For Students, we collect information about your bookings, payment history, and saved libraries.

Financial Data

We do not store or collect full payment card details. All financial information is provided directly to our third-party payment processors (e.g., Stripe, Razorpay) who securely handle the transaction. Your use of their services is subject to their privacy policies.

Usage Data

Information our servers automatically collect when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Process your bookings and payments.
• Email you regarding your account or bookings.
• Enable communication between Students and Library Owners.
• Improve our website and services.
• Monitor and analyze usage and trends to improve your experience.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory requirements.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• To Facilitate Bookings: When a Student makes a booking, we will share their name with the Library Owner to confirm the reservation. The Library's address and details are shared with Students.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights and Choices

You have rights regarding your personal information, including the right to:

• Access and Update: You may review, change, or terminate your account at any time by logging into your account settings.
• Opt-Out: You may opt-out of receiving marketing or promotional communications from us by following the unsubscribe link in those emails.

6. Children's Privacy

Our Service is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@padzo.in.