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Refund Policy

Last Updated: October 6, 2025

Strict "No Refund" Policy

Padzo follows a strict no-refund policy for all transactions made on our platform. We urge our users (Library Owners) to read this policy carefully before making any payment or recharging their wallet.

  • Wallet Recharges: All payments made to recharge a library wallet are final. рдПрдХ рдмрд╛рд░ рд▓рд╛рдЗрдмреНрд░реЗрд░реА рд╡реЙрд▓реЗрдЯ рдореЗрдВ рд░рд┐рдЪрд╛рд░реНрдЬ рдХрд░рдиреЗ рдХреЗ рдмрд╛рдж, рдХрд┐рд╕реА рднреА рдкрд░рд┐рд╕реНрдерд┐рддрд┐ рдореЗрдВ рдХреЛрдИ рд░рд┐рдлрдВрдб рдирд╣реАрдВ рджрд┐рдпрд╛ рдЬрд╛рдПрдЧрд╛ред
  • Promotional Amounts: Cashback amounts, bonus credits, or any other promotional offers added to your wallet are non-refundable, non-transferable, and cannot be exchanged for cash. рдСрдлрд░ рдпрд╛ рдХреИрд╢рдмреИрдХ рдЕрдорд╛рдЙрдВрдЯ рдХреЗ рд▓рд┐рдП рднреА рдЖрдк рд░рд┐рдлрдВрдб рдХреНрд▓реЗрдо рдирд╣реАрдВ рдХрд░ рд╕рдХрддреЗред
  • General Stance: Refunds are not applicable in any case, including but not limited to, account closure, unused wallet balance, or dissatisfaction with the service.
All transactions are final and non-refundable. Please be certain before completing any payment.

Governing Law & Jurisdiction

All matters relating to the use of Padzo's services and this policy shall be governed by the laws of India. In the event of any dispute, the matter shall be subject to the exclusive jurisdiction of the competent courts in Sanchore, Rajasthan.

Frequently Asked Questions

Why is there a strict "No Refund" policy for wallet recharges?

Our no-refund policy is in place because the funds from wallet recharges are used to manage and confirm services with our partners and maintain the platform's operations. This model allows us to provide consistent and reliable service to all our users.

What if I recharge my wallet by mistake?

We understand that mistakes can happen, but due to our strict policy, even accidental transactions are non-refundable. We provide multiple confirmation steps before payment to help prevent such errors.

What happens when my wallet recharge plan expires?

Once your wallet recharge validity or plan is over, you can still log in to your account and view all your past data, records, and reports. However, you will not be able to make new bookings or add new students until you recharge your wallet again.

Can I transfer my wallet balance to another account?

No, the wallet balance, including any promotional credits, is non-transferable and can only be used by the account it was credited to.